Last Updated: 2024-01-01
Thank you for choosing Stores-Orchestrator. We understand that sometimes circumstances may arise that require a refund. This Refund Policy outlines the conditions under which refunds will be provided for our services.
1. Eligibility for Refund
a. Subscription Fees: Refunds for subscription fees will be considered within 30 days of the initial purchase. After 30 days, no refunds will be provided for subscription fees.
b. One-Time Purchases: For one-time purchases, refunds will be considered within 14 days of the purchase date.
2. Valid Reasons for Refund
Refunds will be granted under the following circumstances:
a. Technical Issues: If you encounter technical issues that prevent you from using the Stores-Orchestrator service, and our support team is unable to resolve the issue within a reasonable time frame.
b. Unauthorized Purchases: If there are unauthorized purchases made using your account.
c. Cancellation of Service: If you cancel a subscription within the eligible refund period.
3. How to Request a Refund
To request a refund, please follow these steps:
a. Contact our customer support team at [support@email.com] and provide detailed information about the issue.
b. Include your order number, account details, and a clear explanation of the reason for the refund request.
c. Our customer support team will review your request and respond within a reasonable time frame.
4. Refund Process
a. If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
b. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
5. Non-Refundable Items
a. Customization Services: Fees for any customization services provided by Stores-Orchestrator are non-refundable.
b. Third-Party Fees: Any fees paid to third-party services integrated with Stores-Orchestrator are non-refundable.
6. Changes to Refund Policy
Stores-Orchestrator reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
7. Contact Information
If you have any questions about our Refund Policy, please contact us.
Thank you for choosing Stores-Orchestrator. We value your business and strive to provide a seamless experience for all our users.
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